Terms of service

Welcome to Thread To Form (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website at threadtoform.com, related subdomains, and services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.

Eligibility

You must be at least the age of majority in your jurisdiction (or have consent from a parent/guardian) to use the Service and place orders.

Account & Security

You may create an account to streamline checkout. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

Products, Pricing & Availability

We strive to display accurate product information, including colors, materials, and pricing. Descriptions, pricing, and availability may change without notice. In the event of an error (including pricing/availability), we may cancel or refuse an order and will notify you if this occurs.

Orders & Payment

By placing an order, you agree to pay the total shown at checkout, including applicable taxes, duties, and shipping. Payments are processed by third-party gateways (e.g., Shopify Payments, PayPal); we do not store full card details on our servers. We may refuse, limit, or cancel quantities purchased per person, household, or order at our discretion.

Shipping, Risk of Loss & Delivery

Shipping terms, delivery estimates, and free-shipping eligibility are described in our Shipping Policy, which is incorporated into these Terms. Title and risk of loss pass to you upon our delivery of items to the carrier. Address accuracy at checkout is your responsibility.

Returns, Refunds & Exchanges

Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms. It explains eligibility, the return window, any fees (including any restocking fee), and refund timing. The fastest way to exchange is to return the item (if eligible) and place a new order.

Promotions & Gift Cards

Promotions are subject to their stated terms and may be modified or canceled. Gift cards are not reloadable, cannot be redeemed for cash (except as required by law), and are subject to applicable law and our policies.

User Content & Reviews

If you submit reviews, photos, or other materials (“User Content”), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing and operational purposes, consistent with our Privacy Policy. You represent that you own or control the rights to any User Content you submit.

Acceptable Use

You agree not to use the Service for unlawful purposes; to infringe intellectual-property or privacy rights; to upload malicious code; to collect or track personal data without consent; or to spam, phish, crawl, or scrape. We may suspend or terminate access for violations.

Third-Party Services & Links

The Service may link to or integrate third-party tools and sites (e.g., payment processors, shipping carriers, analytics). Those third parties have their own terms and privacy policies, which govern your use of their services.

Intellectual Property

All content on the Service—including text, images, designs, and trademarks—is owned by or licensed to us and protected by law. You may not copy, distribute, or create derivative works without our prior written permission.

Disclaimer of Warranties

Except as expressly stated, the Service and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Thread To Form / Maple Village Lane LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits/revenues, arising from or related to your use of the Service or products, even if advised of the possibility. In no event will our aggregate liability exceed the amount you paid to us for the product(s) at issue.

Indemnification

You agree to indemnify, defend, and hold harmless Maple Village Lane LLC (DBA Thread To Form) and its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or violation of law or third-party rights.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, labor disputes, shortages, war, terrorism, government action, public-health events, or failures of the Internet or telecommunications networks.

Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Delaware. Where permitted by law, the parties waive the right to a jury trial.

Changes to the Service or Terms

We may update the Service and these Terms from time to time. Updates will be posted here with a revised “Last updated” date. Your continued use of the Service after changes constitutes acceptance.

Privacy

Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms.

Contact Information

Trade Name: Thread To Form
Phone: +1 (610) 496-2224
Email: help@threadtoform.com
Physical Address: Thread To Form, 320 Turner Lane, West Chester, PA 19380, United States
Legal Entity: Maple Village Lane LLC (DBA Thread To Form)
Registered Address: 5231 W Woodmill Dr, Ste 45, Wilmington, DE 19808